Privacy Policy

Effective Date: [7/3/2025]

Welcome to Ecomx Agency, a digital agency dedicated to helping ecommerce brands grow. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or interact with our website, https://ecomxagency.com.

By using our site or services, you agree to the practices described below.

1. What Information We Collect

We collect two types of information:

A. Personal Information (you give us directly):

  • Your name
  • Email address
  • Phone number
  • Your business or Shopify store name
  • Any info you provide when contacting us or signing up for our services

B. Automatically Collected Information (from your device):

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on site
  • Referring site or link (if any)

This information helps us understand how users interact with our site and how we can serve you better.

2. How We Use Your Information

We use your information to get in touch with you, deliver our Shopify services, analyze website performance, personalize your experience, and keep things secure. If you subscribe to updates or marketing emails, we’ll use your info to send those too, but you can unsubscribe any time.

3. Cookies and Tracking Technologies

We use cookies to help our site function, understand user behavior, and make your experience better. Some cookies are essential and allow features like login or form submissions to work properly. Others help us track what’s working and what’s not, or remember your preferences.

Third-party tools, like Google Analytics or Facebook Pixel, may also set cookies to help with analytics or advertising. You can disable cookies in your browser settings, but parts of the site may not work as expected.

4. Who We Share Your Data With

We only share your data when necessary. For example:

  • Service providers: Trusted platforms that help us manage email, analytics, or forms
  • Payment processors or Shopify tools (if applicable): During onboarding or project work
  • Legal purposes: If required by law or in response to legal requests

We do not sell your data, ever.

5. How We Store and Protect Your Data

We store your information securely using password protection, encryption, and safe server environments. Your data may be stored on our own systems or with third-party providers. Sometimes, your data may be processed or stored outside of your country, including in the United States. We take reasonable steps to make sure it’s handled securely wherever it goes.

6. Your Rights and Choices

You have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your data (unless we need it for legal or contractual reasons)
  • Opt out of marketing communications

Just email us at hello@ecomxagency.com and we’ll get back to you quickly.

7. Data Retention

We only keep your information as long as we need it such as for the duration of our work together, to meet legal obligations, or to maintain internal records. After that, we securely delete or anonymize your data.

8. Links to Other Sites

Our website may link to third-party services or tools. We are not responsible for their content or privacy practices. Please review their policies before submitting your data.

9. Children’s Privacy

Our services are not intended for anyone under 13. We do not knowingly collect personal data from children. If you believe a child has shared information with us, please contact us and we’ll delete it.

10. Changes to This Privacy Policy

We may update this policy occasionally. When we do, we’ll post the new version on this page with the date of revision. Please check back periodically for updates.

11. How to Contact Us

Have questions about our privacy practices? Feel free to reach out.

Ecomx Agency
Website: https://ecomxagency.com
Email: hello@ecomxagency.com
Phone: +1 (408) 709-4469
Address: 9076 Oakwood St. Lockport, NY 14094

Thanks for trusting Ecomx Agency with your information. We’re committed to keeping it safe and using it only to serve you better.