How to Edit Contact Form on Shopify (Step-by-Step Guide for Beginners)

How to Edit Contact Form on Shopify (Step-by-Step Guide for Beginners)

Introduction

If you’ve ever wondered “How to edit contact form on Shopify ?”, you’re not alone. Whether you’re trying to add a phone number field, change placeholder text, or style the form to match your brand, Shopify gives you multiple ways to customize it. You can make simple edits directly from the Theme Editor, or dive into custom code using the contact-form.liquid file for advanced control.

In this guide, we’ll break down both approaches step by step, from quick layout edits to adding completely new form fields with HTML and CSS. By the end, you’ll know exactly how to create a professional, on-brand contact form that helps you collect the right information from your customers.

If you’re new to customizing Shopify pages, you might also want to read our complete guide on how to customize your Shopify website for more design flexibility and branding tips.


Methods to Edit the Contact Form on Shopify

There are different ways to edit contact forms on Shopify. Some of these are listed below.

  1. Using Shopify Theme Editor
  2. Using Custom Coding


Method 1: Using Shopify Theme Editor

To edit a Shopify contact form, use the theme customizer to change layout and basic fields, or go to Online Store > Themes > Edit code for advanced modifications like adding or removing specific fields. For a simple text change, you can edit the page content directly. Follow these steps to edit the contact form on Shopify.

Step 1: Navigate to Online Store > Themes > Actions > Edit default theme content.

How to Edit the Contact Form on Shopify (Step-by-Step Guide for Beginners)

Step 2: Click on the Templates tab.

How to Edit the Contact Form on Shopify (Step-by-Step Guide for Beginners)

Step 3: Scroll down to the contact form section.

How to Edit the Contact Form on Shopify (Step-by-Step Guide for Beginners)

Step 4: Edit the field text, like the name. Email, message/comments available in your theme.

How to Edit the Contact Form on Shopify (Step-by-Step Guide for Beginners)

Step 5: Save the changes.


Method 2: Using Custom Coding

If you want to add more fields to your contact form or want to improve the styling of the contact form, then you can do that using the custom coding. Follow these steps to add custom fields to your contact form using the custom coding.

Step 1: Navigate to Online Store > Themes > Edit code.

How to Edit the Contact Form on Shopify (Step-by-Step Guide for Beginners)

Step 2: Go to your contact-form.liquid section, depending on the theme.

How to Edit the Contact Form on Shopify (Step-by-Step Guide for Beginners)

Step 3: Add custom fields to your contact form. For example, add this code.

  
    <div class="field">
      <input type="text" class="field__input" id="ContactFormSubject" name="contact[subject]" placeholder="Subject">
      <label class="field__label" for="ContactFormSubject">Subject</label>
    </div>

    <div class="field">
      <input type="tel" class="field__input" id="ContactFormPhone" name="contact[phone]" placeholder="Your phone number">
      <label class="field__label" for="ContactFormPhone">Phone Number</label>
    </div>
  

Step 4: If you want to improve your contact form styling, then navigate to the base.css file.

How to Edit the Contact Form on Shopify (Step-by-Step Guide for Beginners)

Step 5: Scroll down to the end of the file and add this code.

  
    .contact-form input,
    .contact-form textarea {
      border-radius: 6px;
      padding: 10px;
      border: 1px solid #ddd;
      width: 100%;
    }

    .contact-form button {
      background-color: #000;
      color: #fff;
      padding: 12px 24px;
      border-radius: 5px;
    }
  

Step 6: Save the changes.

For more advanced store customization, see our blog on Shopify product page customization or explore our Shopify website maintenance and support services to keep your store bug-free.

Conclusion

Editing the contact form on Shopify doesn’t have to be complicated; it just depends on what level of customization you need. For minor text or layout tweaks, the Theme Editor is your best friend. But if you want to go further and add custom fields or change the overall design, a quick trip into the contact-form.liquid file will do the trick. You learn "How to Edit Contact Form on Shopify" in this article. 

Always remember to duplicate your theme before editing code to avoid breaking your live store. Once you’ve customized your form and saved your changes, test it on both desktop and mobile to ensure everything works smoothly.

If you’d like expert help with theme or form design, check out our Shopify eCommerce consultant services for personalised optimization and setup guidance.

Frequently Asked Questions


To change your contact information on Shopify, go to your Admin Dashboard → Settings → Store details. Here you can update your store’s email, phone number, and business address.

To add a contact form to a new or existing page:

  1. From your Shopify Admin, go to Online Store → Pages.
  2. Click Add page or select an existing page.
  3. In the Template section (on the right sidebar), choose page.contact as the template type.
  4. Add any additional text or images you want to appear above the form.
  5. Click Save.

Shopify will automatically insert a basic contact form with fields for name, email, and message.

You can customize a Shopify contact form in two ways:

  • Basic edits (no coding): Go to Online Store → Themes → Customize, then edit text labels, button styles, or section placement.
  • Advanced edits (with code): Go to Online Store → Themes → Edit code → Sections → contact-form.liquid, and add new fields such as subject lines, phone numbers, or dropdowns.
    You can also modify the styling through the base.css or theme.css file to change input shapes, colors, and spacing.

If your contact form isn’t working, try these fixes:

  • Check recipient email: Go to Settings → Notifications → Contact form, and make sure the email address receiving submissions is correct.
  • Test the form: Submit a test message to see if it lands in your inbox or spam folder.
  • Theme issues: Custom code or outdated themes can sometimes break forms, try reverting to the default contact-form.liquid or disable any third-party app that interferes.
  • SMTP problems: If you’re using a custom domain email, ensure your DNS (MX records) are configured properly so Shopify can send messages successfully.

To set up a contact form on your Shopify website, go to Online Store → Pages → Add page. Give the page a title such as “Contact” or “Get in touch.” In the Template section, choose page.contact, then save and preview the page to make sure the form appears correctly. If you want to add more fields, you can edit them in your theme’s contact-form.liquid file. Once the page is published, visitors will be able to use the form to send messages directly to the email connected to your Shopify store.

Comments(0)
You don't have any comments yet

Are You Looking for a Shopify Expert?

We design, develop, optimize, and scale high-converting Shopify stores.

Get in touch
Let's Connect
Shopify Plus eCommerce Development Agency ecomx agency

Looking for a Trusted Ecommerce & Shopify Plus Agency?

We design, develop, optimize, and scale high converting Shopify Ecommerce stores that drive sales.

Get in Touch
Ecomx shopify plus agency about us page Yasin

Looking for a Shopify expert to handle a small task? Shopify Migration Experts Agency Ecomx shopify plus agency

Let’s talk about your project

Shopify Custom Theme Development Services Live Chat